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You may like to visit our other websites for related information;
For Domestic TV Aerial and Satellite Installations:
www.aerialview.co.uk
For Commercial AV Installations and equipment:
www.cdi.uk.com
About Us We are a trade supplier and offer a range of products to enable the installation of home network, audio, tv signal reception and distribution systems.
We also offer our popular consultancy service at cost and can produce schematic diagrams to suit any application, for those who need help with a system design. Please call for details.
CDI Audio Visual Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales [at] bitzshop [dot] co [dot] uk
(Office address only, not open to public)
Our Contact details:
CDI Audio Visual Limited
1 Lambs Close Overton Basingstoke Hampshire RG25 3DX UK
Phone: 01256 773266
Fax:
Email: sales [at] bitzshop [dot] co [dot] uk
VAT Registration Number GB 689 0765 77
Company No. 06465786 |
Making A Purchase We are a trade supplier. All goods must be paid for by an approved method.
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card payment. We accept Visa, Mastercard, Maestro and Paypal which also includes AMEX.
We do not charge for any item until it is ready to ship, unless paid for over the phone.
Backordered items are not charged until they are ready to ship.
You may send your credit card information via phone, post or over via the website using the secure payment process only. |
Shipping And Handling We only accept orders from within the UK. We charge for delivery on all goods. See 'Check Out' for cost of shipping. Note: Delivery costs to some areas are charged at a higher rate. For example Scottish Highlands and offshore, Northern Ireland, Isle of Man, Isle of Wight, Isles of Scilly.
This is due to courier cost's, which are higher for areas that are hard to reach. ie: they involve a water crossing.
Delivery costs from £6.50+vat. |
Delivery Schedule We will start to process your order right away. We will normally send your order to you in 1 > 4 business days.
Please allow up to 7 days for delivery.
All deliveries will require a signature.
Delivery drivers are instructed not to leave packages outside your building without a signature.
If you are having the goods delivered to site, then please make arrangements for a secure delivery to take place with a signature from a responsible person who can accept the item. |
| Back Orders If your item is not in stock or is on a long delivery timescale, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
Tax Charges All orders have 20% VAT added for orders placed from 01 01 2011.
VAT will be charged at the prevailing rate at the time that the order is received.
We only accept orders from within the UK. |
Credit Card Security All credit card payments are processed by SAGEPAY or you may use PAYPAL, and our payment pages are hosted on a secure server.
They are not held in clear text on any web site. |
Guarantee Warranty
All products we supply are covered by a minimum of a year’s warranty (excluding batteries). Some manufacturers offer an extended warranty and we will arrange the repair or replacement of covered products on your behalf subject to the manufacturers returns policy. Certain products under warranty can be collected and repaired/replaced by the direct company so please always check with the returns department before taking any action.
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| Reaching Us If you need to reach us, please email us on sales [at] bitzshop [dot] co [dot] uk, alternatively, you can call on 01256 773266 (International +44 01256 773266) or write to us at 1 Lambs Close Overton Basingstoke Hampshire RG25 3DX UK |
Privacy Policy CDI Audio Visual Limited do not disclose buyers' information to third parties except as outlined below. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy Incorrect or damaged items
If you receive an item incorrectly or damaged we will attempt to resolve the problem straight away, (thankfully this is very rare). Should you need to return a product simply because you have changed your mind, it must be unopened, in perfect condition, include all accessories and please note that it will be subject to a 20% handling/re-stocking charge. All postage and courier delivery costs to paid for by you the customer.
‘Dead on Arrival’ (DOA)
If upon installation an item is found to be faulty we will replace it (limited to 28 days from the date of purchase from us). We can arrange for a chargeable advance replacement, which will be credited when the faulty product is returned. Items must be returned immediately and credits will not be raised if there is no actual fault found or the product has been mistreated or incorrectly installed. Please include a short note explaining the problem and measures you have taken to check the item is actually faulty.
Warranty
All products we supply are covered by a minimum of a year’s warranty (excluding NiCad batteries). Some manufacturers offer an extended warranty and we will arrange the repair or replacement of covered products on your behalf subject to the manufacturers returns policy. Certain products under warranty can be collected and repaired/replaced by the direct company so please always check with the returns department before taking any action.
If you arrange to return anything it will remain your responsibility until we have physically received it. Proof of postage cannot be regarded as proof of delivery. We therefore suggest you use recorded delivery, registered post or a carrier company to return any items. You should also take out adequate insurance for expensive goods to their full value in case of loss or even damage whilst in the postal service.
N.B. The Bitzshop.co.uk returns policy cannot apply to any specially ordered items and you must contact us before attempting to return incorrectly ordered goods or committing to your customer over our ‘DOA’ Policy for any products especially ordered for you.
As a trade supplier we are not obligated to accept any returns, and therefore will be at our discretion.
We do aim to please and offer to assist as much as we can.
Who to contact
For all enquiries please call us 01256 773266 or e-mail .
Our Service to You
CDI Audio Visual Ltd believe we provide a first class service and succeed in fulfilling your requirements. On occasion, we may fail to meet these high standards but will always endeavour to resolve any issue to your immediate satisfaction. Feedback from you, our customers is how we improve and please do let us know if something is not working as it should. Any comments you have regarding any part of our operation are always welcomed – please e-mail us with your comments. Thank you. |
Remittance Terms All Monies due with order.
No goods shall be deemed to have been ordered unless paid for in full.
Goods shall not be released until paid for in full. |
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